Return, Exchange & Refund Policy

Effective Date: 20th June 2026

Thank you for shopping with the hidden hut ltd. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, items must:

• Be unused, unworn, and unwashed.
• Have all original tags attached.
• Be returned in their original packaging.
• Be free from stains, odors, or damage.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items (unless defective).
• Underwear, swimwear, and intimate apparel.
• Customised or personalized products.

How to Request a Return

To initiate a return:

1. Contact our customer support team at customerservices@thehiddenhutltd.com
2. Provide your order number and reason for return.
3. Follow the return instructions provided by our team.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for different sizes or colors, subject to stock availability. Please contact us within 14 days of receiving your order to arrange an exchange.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: customerservices@thehiddenhutltd.com
Phone: 01772 46263